Empathy & Project Success

Empathy & Project Success

Diana Kawarsky

Project success is informed, supported , defined and maintained through your empathy. Think of it as the practice of taking the perspective of another by seeing situations from their point of view, learning how to be non-judgmental, and tuning into and understanding another’s feelings.

Communicating that you understand and care about the project as well as the individual team members is achieved through 5 strategies for acknowledging feelings through a thoughtful balance of competence and warmth. Your projects will succeed.

  • What is a working definition of empathy in my project work?
  • How can empathy contribute to project success?
  • How can I effectively apply empathy on-the-job?

Diana Kawarsky, Toronto, Ontario - diana@tssg.ca

Diana is President of The Soft Skills Group Inc.www.tssg.ca. She is a senior training & development professional 25+ years of experience in delivery, design & consulting with Fortune 500 companies, Universities & Colleges in Canada, the USA, Asia and Europe. Diana teaches regularly at the Schulich Executive Education Centre (SEEC) of the York University where her feedback ranks her within the top 3% of all faculty. An energetic, results-oriented consultant, Diana takes great pride in influencing the human side of business. She has delivered training for banks, investment firms, law firms, and wealth management corporations. Her experience has breadth from working with a variety of professionals from new hires to seasoned executives, C Suite level; totaling over 120000 clients to date. Diana is the author of Soft Skills Volume 1, a clever go-to resource for professionals to improve themselves and set themselves up for success and her first E-book The Soft Cs, providing insights to put your best self forward.

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Empathy & Project Success

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