Conflict happens. It is inevitable, normal and an almost daily reality in project management. If ignored or handled badly, conflict can devastate a client relationship or project team. If handled early and effectively, relationships and workplace culture will be enriched. This makes conflict management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put – PM/BA conflicts require hard conversations.
This presentation is the third in a three-part series and builds on the basics learned in Part #1 and the steps to use to set up for successful hard conversations learned in Part #2. We apply a formula for hard conversations to a work scenario so that you can put the tool into practice at work. After Part #3, you can start improving your conflict management skills immediately.