Conflict happens. It is inevitable, normal and an almost daily reality in project management. If ignored or handled badly, conflict can devastate a client relationship or project team. If handled early and effectively, relationships and workplace culture will be enriched. This makes conflict management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put – PM/BA conflicts require hard conversations.
This presentation is the second in a three-part series and builds on the basics learned in Part #1. In Part #2 we dive into the steps to use to set up for successful hard conversations. We look at the importance of context, defining our goals, and helpful tools for conflict conversations.