Conflict happens. It is inevitable, normal and an almost daily reality in project management. If ignored or handled badly, conflict can devastate a client relationship or project team. If handled early and effectively, relationships and workplace culture will be enriched. This makes conflict management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put – PM/BA conflicts require hard conversations.
This presentation is the first in a three-part series and helps PMs and BAs learn the basics about conflicts – what conflict is, why it happens, understanding the context behind the disagreement, and the reasons why we don’t want to have hard conflict conversations.