We don’t mean to make a mess. But change is messy. Our changes are intended to be beneficial for the organization – we’re responding to global trends, market demands, economic and environmental pressures, or workforce challenges – but sometimes the people we’re trying to bring through change don’t participate in the dialog the way we imagined they would. A big part of the reason for that is because we accidentally say things that others hear in a way that causes more pain and chaos than we meant. Join change management expert Sinikka Waugh in this engaging and thought-provoking look at three things we might be saying with good intentions that might be heard in ways we don’t expect. From real-life lessons learned the hard way, drawn from project examples just like yours, and framed in stories that will resonate with those leading small or major initiatives in their organizations, gain three simple turns of phrase that can help you lead change better.